The National Bureau of Investigation (NBI) provides various contact options for individuals who need assistance with their concerns. Whether you are seeking help regarding clearance applications, criminal records, or general inquiries, having the correct contact details is essential for a smooth experience.
NBI Hotline Number
For immediate assistance, the NBI has dedicated hotline numbers that cater to different services. These numbers are managed by professional staff who ensure quick responses and helpful guidance.
| Main Hotline | 1345 (for general inquiries and assistance) |
| Alternative Contact | (02) 8523-8231 to 38 (for other concerns) |
| Dedicated Criminal Investigation Hotline | (02) 8524-2392 |
By reaching out to these hotlines, you can receive assistance related to clearance verification, online registration issues, and law enforcement concerns. The team is trained to handle inquiries efficiently and direct callers to the appropriate departments.
NBI Email Address for Assistance
For concerns that require detailed responses, email communication is a reliable option. The NBI provides official email addresses to accommodate specific inquiries:
| General Inquiries | [email protected] |
| Technical Support | [email protected] |
| Complaints and Reports | [email protected] |
Sending an email allows you to document your concerns clearly and receive well-structured responses. It is recommended to include your complete details and the nature of your concern for faster processing.
How to Reach NBI for Clearance-Related Concerns
The NBI clearance process is one of the most common services people inquire about. If you need assistance with your application, verification, or correction, you can contact:
| Hotline | 1345 |
| [email protected] | |
| Website | www.nbi.gov.ph (for online clearance services) |
Using these channels, applicants can receive real-time guidance on appointment schedules, payment methods, and document requirements.
NBI Headquarters and Regional Offices
For those who prefer visiting in person, the NBI headquarters and regional offices are available for direct assistance. The main office is located at:
| Address | NBI Clearance Building, UN Avenue, Ermita, Manila |
| Operating Hours | Monday to Friday, 8:00 AM – 5:00 PM |
Regional and satellite offices across the country also provide clearance and investigative services. Checking the official website ensures you have the latest information on locations and operating hours.
Having access to NBI’s official contact information ensures a seamless experience when seeking assistance. Whether through phone, email, or in-person visits, the agency prioritizes providing timely support for all concerns. Always use official channels for inquiries to avoid misinformation and unauthorized transactions.
1. How can I check the status of my NBI clearance application?
You can verify your NBI clearance status online at clearance.nbi.gov.ph or contact the hotline for assistance.
2. What should I do if I encounter issues with my clearance application?
For technical concerns, email [email protected] or call the designated hotline.
3. How do I report fraudulent activities or scams?
Reports can be sent to [email protected] or through the criminal investigation hotline.
4. Are there alternative ways to contact NBI if hotlines are unavailable?
Yes, you can use email communication or visit the official website for online services and announcements.
5. How can I schedule an appointment for NBI clearance?
Visit the official NBI clearance website and follow the step-by-step process for scheduling and payment.